Receptionist / Optical Assistant

Job details

Job description

- The priority of the receptionist/ optical assistant is to attend to clients either over the phone or in person
- They must call clients to advise when product orders are available for collection, schedule and arrange appointments, organise mail, filing and general office duties
- The manager will also delegate tasks from day to day and this will also be a priority

General Purpose:
- Attend to patients/clients and deal with inquiries on the phone and face to face
- Supply information regarding the organization to the general public, clients and customers

Main Job Tasks and Responsibilities:
- Answer telephone, screen and direct calls check answering machine
- Take and relay messages
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Ensures knowledge of staff movements in and out of organization
- General administrative and clerical support
- Prepare letters and optical documents
- Receive and sort mail and deliveries
- Schedule appointments using the Acuitas optical software system
- Call and advise customers of jobs ready for collection
- Broad knowledge of all services provided by Roger Harty Opticians
- Tidy and maintain the reception, kitchen, workshop and frame display area?s
- Ability to work unsupervised

Education and Experience:
- College level generally required
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
- Wiliness to learn and grow
- Keyboard skills
- Telephone skills

Key Competencies:
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative, wiliness to learn new skills
- Reliability and punctual

How to apply

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